AI-Assisted Enquiry Management
Top-Tier Macroeconomic Policymaker
A drafting assistant grounded in the organization's own precedents saved at least €56k of manual effort while holding to corporate tone.
AI-Assisted Enquiry Management
Top-Tier Macroeconomic Policymaker
A drafting assistant grounded in the organization's own precedents saved at least €56k of manual effort while holding to corporate tone.
Problem
Answering complex client enquiries meant searching manually for precedents and drafting replies that held to the organization's established tone and communication standards. The manual effort per enquiry was substantial.
Solution
A human-in-the-loop drafting system built on semantic search. The system retrieves relevant knowledge and historical precedents, then proposes a response aligned with the organization's own tone and past positions. Every output is reviewed and approved by a human operator before it leaves.
Benefits
Conservative ROI of €56,000 to €76,000 from measured time savings alone. Additional value, unquantified, came from higher response quality and automated adherence to communication standards.
Technical solution
Architecture
Semantic search pipeline coupled to a generative drafting agent, tuned for tone alignment and precedent retrieval.
Technologies
Python, LangChain orchestration, sentence-transformer embeddings, Qdrant or Elasticsearch for the precedent index, hybrid retrieval with reranking, on-premises or private-tenant LLM, FastAPI, React review interface, Langfuse tracing
